Holiday season is drawing near and most of us have already made travel plans. Remember, if you have something to rant about during your holiday; it could be the flight delays, loss of baggage, poor in-flight service or entertainment etc, why not use SNS?
Reporter Ed Hewitt from Independent Traveller.com shared insights that the travel companies are using Twitter and other social media to attend to complaints before it escalates into a viral complaint. The examples he cited are Southwest and JetBlue who are extremely quick in responding to tweets by travelers en route and in trouble. A Southwest passenger tweeted about losing his boarding pass and was contacted by the airline immediately. Cool, right?
Read more cases of complaints via Twitter that were attended to asap by the airlines here
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